At Kickluxesu, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is processed, you will receive a full refund to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed.
Certain items are not eligible for return, including perishable goods, personalized or custom-made products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies.
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping fee will be deducted from your refund amount. For exchanges, you will only be responsible for the cost of shipping the replacement item to you.
If you haven't received your refund within the specified timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Kickluxesu
Address: 238 Brookley Avenue Southwest, Washington, DC
E-Mail: [email protected]
Phone: +1 344 713 6970
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, to assist you with any questions or concerns regarding returns or refunds.